Techteams

Cancellation Policy

We aim to provide excellent service to you and the rest of our clients. In an attempt to be consistent with this, we have a Cancellation and Reschedule Policy that allows us to efficiently schedule for all clients.

When a time slot is scheduled, that time has been set aside for you, and our Tech will no longer be able to accept other valuable jobs on that time slot. In line with this, we pay our Techs for cancelled or rescheduled appointments with short notice, so we greatly appreciate your understanding.

 

CANCELLATION

Charged as a % of the order amount for the appointment
24 hours prior to confirmed appointment 0%
Within 24 hours of a confirmed appointment 30%
Less than 3 hours before appointment or No Show 100%

RESCHEDULING

Charged as a % of the order amount for the appointment
At least 24 hours prior to confirmed appointment 0%
Within 24 hours of a confirmed appointment 10%
Less than 3 hours before appointment 50%
Icons (1)Security Essentials
Icons (2)Managed Care
Icons (2)Complete Care
NETWORK
Content Filtering
Privacy Protection
Security Audits
Firmware Updates
Configuration Management
Cloud Backups
Preventative Maintenance
VPN Support
Monitoring & Alerting
Business Continuity Planning
Remote Support
Onsite Support
SERVERS
Security Patches
User Administration
Monitoring & Alerting
Cloud Backups
Preventative Maintenance
Configuration Management
Remote Support
Onsite Support
OFFICE APPS
Security Audits
Configuration Management
User Administration
Backup Administration
Remote Support
Onsite Support
PHONE SYSTEM
Firmware Upgrades
Security Patches
Configuration Management
User Administration
Backup Administration
VOIP Phone Support
Remote Support
Onsite Support
BUILDING SECURITY
Firmware Upgrades
Configuration Management
User Administration
Backup Administration
Remote Support
Onsite Support
Maintenance

Not Included (Time and Materials)

Included

Icons (1) Security Essentials

NETWORK
Primary Computer
Secondary Computer
SERVERS
Monitoring & Alerting
Patch Management
Cloud Backups
Proactive Maintenance
24/7 Server Support
OFFICE APPS
Primary Computer
PHONE SYSTEM
Primary Computer
BUILDING SECURITY
Mobile device

Icons (2) Managed Care

NETWORK
Primary Computer
Secondary Computer
SERVERS
Monitoring & Alerting
Patch Management
Cloud Backups
Proactive Maintenance
24/7 Server Support
OFFICE APPS
Primary Computer
PHONE SYSTEM
Primary Computer
BUILDING SECURITY
Mobile device

Icons (2) Complete Care

NETWORK
Primary Computer
Secondary Computer
SERVERS
Monitoring & Alerting
Patch Management
Cloud Backups
Proactive Maintenance
24/7 Server Support
OFFICE APPS
Primary Computer
PHONE SYSTEM
Primary Computer
BUILDING SECURITY
Mobile device

Not Included (Time and Materials)

Included