Cancellation Policy

We aim to provide excellent service to you and the rest of our clients. In an attempt to be consistent with this, we have a Cancellation and Reschedule Policy that allows us to efficiently schedule for all clients.

When a time slot is scheduled, that time has been set aside for you, and our Tech will no longer be able to accept other valuable jobs on that time slot. In line with this, we pay our Techs for cancelled or rescheduled appointments with short notice, so we greatly appreciate your understanding.

 

CANCELLATION

	Charged as a % of the order amount for the appointment
24 hours prior to confirmed appointment	0%
Within 24 hours of a confirmed appointment	30%
Less than 3 hours before appointment or No Show	100%

RESCHEDULING

	Charged as a % of the order amount for the appointment
At least 24 hours prior to confirmed appointment	0%
Within 24 hours of a confirmed appointment	10%
Less than 3 hours before appointment	50%